PRODUCT The following list of standards is a basic manual of the facilities that should be provided in a hotel according to the
brand it has been assigned. This information is complementary to other more specific manuals
BRAND
DESCRIPTION
The city hotels are an ideal choice for business travellers, and the Resort hotels provide excellent facilities for
tourists. The 5 star brand enjoys worldwide prestige, known for its luxury, personalised service and magnificent
location in leading cities and holiday resorts. Minimum 200 rooms required.
ROOM TYPES The hotel will provide the following room types:
· Standard
· Superior
· Junior Suites A
· Junior Suites B
· Suites
· Presidential Suite
· Room for the Handicapped
· Room for Honeymooners (recommendable)
· Royal Service Floor
· Garden Villas (recommendable for Resort Hotels)
If the hotel expects to receive an important amount of business meetings, it's recommended to have several rooms
that can easily be converted into meeting rooms (roll-away beds) and which have easy access to the meeting
rooms area
Local cultures of the areas surrounding the hotel must be taken into consideration; i.e.: signs to the Mecca in
Islamic countries
Rooms for non-smokers
According to legislation and local custom, an appropriate percentage of non-smokers rooms should be provided
(50% approx.)
These rooms will not provide ashtrays nor matches
There will be a sign beside the lifts when the entire floor is for non-smokers, identifying the floor as Non-smoking.
There will be no ashtrays in the common areas for non-smokers (hallways, lifts area, etc.)
Dimensions and Design
Standard rooms: will be comprised of an entrance hall, bedroom, cupboard, bathroom and terrace (Optional for
City hotels)
Surface area: 22 m2 excluding entrance hall, terrace and bathroom
Height: 2.7 m
Terrace: 8 m4
Bathroom surface: 6 m2
Superior rooms are standard rooms that are larger or better located
Junior Suite model A: Will have a lounge area in the same room. This area may provide a sofa (or sofa bed) with
two armchairs and a TV if the one in the bedroom isn't visible
Surface area: 28 m2 excluding entrance hall, terrace and bathroom
Junior Suite model B: Rooms comprised of two separate areas with entrance hall, bedroom, cupboard, bathroom
and a lounge
Surface area: 40 m2 excluding entrance hall, terrace and bathroom
They are recommended on the Royal Service floor
Suites: comprised of three areas. The bedroom and lounge areas must be two separate rooms (the division must
be a built wall). They will have an entrance hall, bedroom, cupboard, two bathrooms and one or two lounges
Surface area: 70 m2 excluding entrance hall, terrace and bathroom
They are recommended on the Royal Service floor
Presidential Suites (or equivalent): unique rooms comprised of separate areas: entrance hall, bedroom, two
bathrooms, two lounges (meeting room and lounge-dining room), kitchen with scullery and service room
Surface area: 96 m2 excluding entrance hall, terrace and bathroom
They are recommended on the Royal Service floor
Garden Villas: if the design and structure of the building/plot of land allows, separate lodging units with maximum
privacy and luxury will be built. The rooms will be unique with certain elements in common, such as patios,
lounges, rest areas, private swimming pool, etc.
Rooms for handicapped guests: all hotels should comply with existing legislations in each region or country
concerning facilities for handicapped guests.
In those locations that the legislation does not specify a minimum number of rooms that should be equipped for the
handicapped, the hotel will assign a certain number (minimum 1)
The assigned room will be double, free of obstacles, with wide hallways and bathrooms, doors with a width of 90
cm and connected to another room
They will try to be located on lower floors, near a lift or an emergency exit
Access to rooms and common areas should not be hampered by architectural barriers. If necessary a chair lift, or
constructed or portable anti skid ramps will be provided.
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